Front Desk Coordinator in Durham NC

The Front Desk Coordinator in Durham coordinates everything needed in the our durham clinic. This is a very busy position that reports directly to the Front Desk Manager director and is often the first face of DTA that our community sees. The Durham Front Desk Coordinator will have to coordinate administrative duties, including (but not limited to): scheduling, in-clinic collections, insurance verifications, and continued insurance authorizations.

Job Location:

3624 Shannon Rd #104
Durham, NC, 27707

Front Desk Coordinator In Durham Nc

Job Details:

  • Job Title: Front Desk Coordinator
  • Reports To: Front Desk Manager
  • Schedule: 9:00 am – 6:00 pm
  • Salary: 30000 – 40000 USD Per Year
  • Job Status: Full Time
  • Post Date: December 30, 2023
  • Valid Through: 2025-12-31
  • Job Code: FDFTDur

Job Benefits

  • medical
  • dental
  • health
  • vision
  • paid vacation

Qualifications

Educational Experience

high school

A College Degree In Business Administration Or Equivalent Is Preferred, At A Minimum Candidates Are Required To Have A High School Diploma Or GED.

Work Experience

This is a very important position within our organization. Must have a high communication level with excellent control to effectively collaborate and present complex information. Excellent time management and organization is key to this position for prioritizing tasks and meeting deadlines. Prediction of schedules is critical, so being detail oriented and having strong problem solving skills is needed to identify and resolve issues efficiently as well as having adaptability and flexibility to adjust to changing priorities and work environments. Must be able to work independently while also enjoying and showcasing strong teamwork capabilities. Must keep great PR with our public, in person, over the phone or via e-mail while providing exceptional service and building positive relationships with clients.

  • High school diploma or GED
  • At least two years of training or experience in customer service and office work
  • Computer (PC) proficiency
  • Strong verbal and written communication skills

Purpose

To oversee the Front Desk of the company, to assist with the production and viability of the whole group.

Product

High volume of kept patient appointments to an efficiently structured schedule with full patient billing information turned over to Billing Department.

Job Functions

  • Ensuring the internal and external communications of the company flow smoothly and efficiently.
  • Keeping a good working relationship with all referral sources, both new and existing
  • Overseeing the setting of patient appointments efficiently and for maximum production.
  • Ensuring that appointments by patients are kept.
    • This includes rescheduling within the same week when possible
    • Enforcing DTA “No show” and 24-hour cancellation policies
  • Ensuring referrals convert into evaluations with minimal delay. 
    • Tracking referrals
    • Completing insurance authorizations and re-authorizations
  • Ensuring all services provided have full billing information obtained before service is rendered.
  • Ensuring front desk collections are done fully and on time (same day of service).
  • Maintain the reception area, keeping it clean and free of clutter
  • Maintain an orderly & clean waiting area
    • Ensure it is clean, chairs put away, etc.

 

Quotas

  • 90% or better arrival rate 
  • 5+ initial evaluations per week
  • 90% capacity of therapy schedules 

Application Form